Avaya IP 0ffice Editions
As of start 2012, Avaya IP Office comes in four editions: IP Office Basic Edition, IP Office Essential Edition, IP Office Preferred Edition and IP Office Advanced Edition.
Avaya IP 0ffice Basic Edition
IP Office Basic Edition is the lowest level package for Avaya’s IP Office system, incorporating voice messaging and basic auto attendant.
▪ Voicemail box for all employees on the system; voicemail notifications on email
▪ Limited automated attendants can be programmed for basic routing of incoming calls
▪ Basic Edition only works with Analog and digital handsets and only scales to 100 users
Avaya IP 0ffice Essential Edition
IP Office Essential Edition is the entry level IP package for Avaya’s IP Office system, incorporating voice messaging, basic auto attendant and mobility features for all users
▪ Voicemail box for all employees on the system; ability to send voicemail to email
▪ Automated attendants can be programmed for basic routing of incoming calls
▪ Dial By Name – Using your internal directory, callers can easily search the person they wish to connect with via touch tone.
Avaya IP 0ffice Preferred Edition
IP Office Preferred Edition is our most commonly requested package, adding conferencing, call routing, call recording & flexible programming.
▪ Sophisticated advanced Voicemail Pro
▪ Secure Meet Me Conferencing: Users can host their own conference calls with personal pin codes, up to 128 parties in total.
▪ Automated call routing – Multiple and multi-level as well as conditional routing to ensure that the right person gets the call.
▪ Call recording to a voicemail box – Automatic and on demand ability to record incoming or outgoing calls that you pre-set based on need for a specific frequency or that you enable instantly with the push of a button.
▪ Flexible programming via a graphical user interface – makes customizable call routing changes to your business easy and quick to implement.
Avaya IP 0ffice Advanced Edition
With IP Office Advanced Edition, calls received outside of business hours (and even during business hours) are completely streamlined. Allow customers to access information, check status of orders, and more using integrated voice response services. Enable customers to request information, customers (and employees) to complete surveys providing valuable insight to their experience and satisfaction without tying up your staff. Callers will be asked a customized question and given time to respond prior to the next question being asked. Responses can be audio and touch-tone. This form filler capability ensures that all required information is gathered in a logical and clear manner. Retrieval of responses is as simple as listening to a voicemail message.
With IP Office Advanced Edition you can balance work load of employees by distributing calls among staff members. Measure staff productivity of call handling and identify areas where change is needed. Customer conversations can be recorded and played back at a later time through an interface that allows you to search quickly for the desired call. Know where to provide coaching to staff members to improve customer service. IP Office Advanced Edition allows you to utilize your employee’s time and talent wisely; empowering you to personalize service to customers as they prefer.Our Service areas includes Kerala, Abudhabi, Sharjah, Ajman, Ras- Al- Kaimah, Umm Al Quwain, Khor Fakkan & Al Ain.
Contact us for AVAYA Phone System installation for your office .We can supply and install Avaya telephone system anywhere in India . Our services area includes Abudhabi, Kerala, Umm Al Quwain, Ras Al-Khaimah, Sharjah, Umm Al Quwain, Al Ain, Ajman and Khor Fakkan.
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